Our policy is to ship to you wherever you are in the world as quickly as possible!
To do this we charge a separate shipping cost based on the size and weight of your product and the country we are shipping to.
Stuff we wish we could control:
(1) Delays by shipping companies and post offices;
(2) Weird taxes and customs duties imposed by some countries;
(3) A full list of taxes and customs duties of all countries: There are just too many to list them all accurately, so please, please, please check with your local customs and post office's website before ordering.
These are the estimated shipping times by product:
- Smart Art Prints: we custom print them in Japan at Dai Nippon Printing’s factory and then ship them out in order 1 month after the end of the pre-order period. For shipping in Japan it takes up to 1 week. For shipments outside Japan it can take between 7-28 days. While we are unable to quote exact shipping costs before or after placing an order, please see here for worldwide EMS shipping rates from Japan. A product's weight is usually listed in the product description area on our website.
- T-shirts/Hoodies/Apparel: we custom print and ship them out within 2-7 business days of the order. From there, it generally takes 7-21 days depending on where you are in the world, the size and weight and any local customs duties.
Whatever happens, we want you to be happy and satisfied so please contact us if we can help with anything: [email protected]