FAQ

Because we're all curious creatures

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37 articles in this collection
Written by Justin Lai, Julian Lai-Hung, and Takumi Ogata
About MerchPunk

What is MerchPunk?

World's biggest anime merch search engine
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Written by Julian Lai-Hung
Updated this week

Why did you start MerchPunk?

Because streaming is global, but merch is not :-s
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Written by Julian Lai-Hung
Updated this week

Why use MerchPunk?

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Written by Julian Lai-Hung
Updated this week

How does MerchPunk work?

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Written by Julian Lai-Hung
Updated this week

What is a digital certificate of authenticity?

Your digital proof of ownership and provenance
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Written by Julian Lai-Hung
Updated this week

How much does MerchPunk cost to use?

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Written by Julian Lai-Hung
Updated this week

What is a wishlist?

Create your dream shelf of virtual merch!
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Written by Julian Lai-Hung
Updated over a week ago

I searched but I can't find the item I want!

Please let us know so we can add it!
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Written by Julian Lai-Hung
Updated over a week ago

I'm a fan of a certain title. How do I keep up with new merch?

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Written by Julian Lai-Hung
Updated over a week ago

How do I state my preferred size or colour?

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Written by Julian Lai-Hung
Updated over a week ago

How much is shipping?

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Written by Julian Lai-Hung
Updated this week

Can I consolidate multiple items into one package?

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Written by Julian Lai-Hung
Updated this week

How long does it take to ship my item?

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Written by Julian Lai-Hung
Updated over a week ago

What shipping method do you use?

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Written by Julian Lai-Hung
Updated over a week ago

I have to pay a customs charge in my country, what now?

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Written by Julian Lai-Hung
Updated over a week ago

How can I track my shipment?

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Written by Julian Lai-Hung
Updated over a week ago

What is your refunds and exchange policy?

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Written by Julian Lai-Hung
Updated over a week ago

How do I contact somebody?

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Written by Julian Lai-Hung
Updated over a week ago

What items are prohibited?

Please DO NOT BUY ANY OF THESE BAD BOYS through us!
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Written by Julian Lai-Hung
Updated over a week ago